PT LiuGong Finance Indonesia berkomitmen untuk memberikan layanan terbaik dan memastikan setiap pengaduan pelanggan ditangani dengan profesional, adil, dan transparan.

Pelaksanaan penanganan pengaduan kami merefer ke POJK No. 22 Tahun 2023 tentang Perlindungan Konsumen dan Masyarakat di Sektor Jasa Keuangan, yang mengatur hak konsumen atas informasi yang jelas, perlakuan yang adil, mekanisme pengaduan yang mudah diakses, serta penyelesaian pengaduan secara efektif dan tepat waktu.

Kami senantiasa memastikan proses penanganan pengaduan dilakukan secara objektif, rahasia, dan sesuai dengan ketentuan yang berlaku.

PT LiuGong Finance Indonesia are committed to providing excellent service and resolving every complaint professionally, fairly, and transparently in accordance with applicable regulations.

Our complaint handling process is conducted in accordance with POJK No. 22 of 2023 concerning Consumer and Public Protection in the Financial Services Sector. This regulation serves as a key reference in ensuring that consumers receive clear and accurate information, have access to fair and transparent complaint handling mechanisms, and receive effective and timely resolution of their complaints.

We are committed to ensuring that every complaint is handled objectively, confidentially, and in accordance with applicable laws and regulations. Through a consistent and accountable complaint handling process, PT LiuGong Finance Indonesia strives to uphold consumer protection and continuously improve the quality of our services